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Here are some of the answers to other people's hair worries, woes and needs from our team of styling experts:

Hi there I have a problem with my cloud 9, recently when ever I try to use it, and put it on to the required heating that I want, it comes on perfectly, but after a few seconds, it beeps repeatedly and goes to the lowest heat and doesn't work properly and would still be constantly beeping. What can I do, what do you think is the problem and how can I get it fixed ? ? ? Please reply asap In desperate need ! Thank you Raeesa
Hi Raeesa. We're sorry to hear about your straighteners. If you're in the UK we would advise you to give our Customer Care Team a call on 0845 026 7121 . They will be able to help you. Thank you.
hiya my cloud nine straightners keep beeping and going onto automatic switch off so i cant use them do u know what this could be ? thanks
Hi Eleanor. Thanks for getting in touch. It seems like your straighteners have developed a fault. If you give our Customer Care Team a call on 0845 026 7121 they will able to help you.
heya , i got my clooudnine last year , and lately when im using it all of a sudden it just starts constantly beeping? what could this be? thanks :)
Hi Samantha. Thanks for getting in touch. It sounds like your straighteners have developed a fault. If you give our Customer Care Team a call on 0845 026 7121 they will be able to help you.
Hi there, my Cloud 9 keeps on switching to Automatic switch off , what is the problem? Do you have a customer service in SA?
Hi Carina. We're sorry to hear about your straighteners. If you give our South African Customer Care Team a call on +27 (0) 21 552 2369 they will be able to help you.
HI I AM GOING TO BUY THE CLOUD NINE STRAIGHTENERS BUT MY HAIRDRESSER MENTIONED A CONDITIONING TREATMENT YOU DO . CAN I BUY THIS FROM YOU ?
Hi Rachel, it's possible that your stylist may have been talking about our Amplifying Spray, this is the only cosmetic we produce at the moment, giving great volume when using with The O. For more information on our range, take a look at our website. www.cloudninehair.com
I was super excited when my husband bought my Cloud 9 on Friday.I had a ghd before.Unfortunately I was ectremely dissapointed when I tried it on my hair with the Redken product smooth down heat glide.I was so dissapointed when my hair did not shine or go straight.I took it back to Partners Salon where I bought it in Canal Walk,Cape Town,South Africa.They just said,theirs work wonderful.I have curly hair and adjusted heat to 200 and top heat and stull not straight but hair flaring!My husband's face dropped when he saw that my hair wouldn't go straight.I am thinking of returning the Cloud9,and get my money back?
Hi Ronel, Thanks for getting in touch. We’re sorry to hear about your straighteners. Our straighteners feature temperature control to work on different types of hair. It sounds as though the plates are not heating up properly, therefore not straightening your hair. In this case, we would recommend that you return the straighteners to the Salon you bought them from and they will be able to send them off to be fixed. We would also recommend asking your stylist to demonstrate the best way to get a straight finish for your hair type. Hope this helps!
How do I enter the session styling comp . X
Hello Natalie! Thanks for getting in touch. To enter our London Fashion Week Styling Team follow this link: http://www.cloudninehair.com/my-cloud/london-fashion-week/ . Also, make sure you read Terms & Conditions before you enter.
My hair is evil and thick help me! I want some new Straightening Irons and 'Cloud Nine' was recommended by a friend and I was wondering which ones to go for with my thick, wiry and hard to manage hair? I always try so hard to get it as sleek as possible but it never seems to work and goes curly within a matter of hours :(
Hi Ayesha! If you have thick hair and you don’t want to spend much time straightening it, we recommend the Wide Iron. Its wide plates will allow you to straighten your hair easily as you can fit more hair in each section. Plus, the temperature control allows you to select the adequate temperature for your type of hair. It's definitely the best choice for straightening a lot of hair quickly and easily. You can find a retailer near you via our Salon Locator on the Cloud Nine Website.
Hi I am trying to grow my short style into a bob, I fancy being able to use the heated rollors for volume and some waves, what would you recommend, rollor size etc I at present use velcros and can get quite a good effect but it doesnt last, my hair is fine and fairly layered, appreciate your guidance so i buy the right thing. Thanks lesley
Hi Lesley. If your hair is layered heavily then the best size rollers to achieve movement as well as volume would be the 20 and 30 mm rollers. The most important thing for long lasting results is to use the Amplify Spray generously either in damp hair and dry in or section by section liberally. When the rollers are in place make sure that you don't take them out until all the red dots are back to black. The cooler the rollers are, the stronger the set will be.
Hi. I have ordered a cloud 9 micro for my short hair. I see alot of people have a problem with the switching off immediately after switching on. This makes me nervous about buying it. Is this a conmmon manufacturing fault - or why are so many people having this problem ?
Hi Errol. We can happily say that there are no manufacturing faults with our styling products, as each generation is tested thoroughly and emphasis is placed upon quality above all else. We’re really sorry that you may have read about problems with our stylers, but we can assure you that this is not a common complaint, and that you can be confident your Micro Iron will serve you well. In the very unlikely event that anything should does go wrong with a Cloud Nine styling tool, all of our products have full twelve month warranty.
hi i have had my cloud nine straightners for 4 moths and the heating element has gone on them they were bought for me for a present but i cant find the guarantee what is the best thing to do and how much is a new heating elment to be replaced on my cloud nine straightners thanks
Hi Dawn. We're sorry to hear about your straighteners. If you give our Customer Care Team a call on 0845 026 7121, they will be able to help you. Thank you.
Considering purchasing Cloud Nines as bought a pair of GHD's and the plates are not flush so my hair slips out and just dont seem as good. Have tried Corioliss and they were nice, just want to know if Cloud Nines have floating plates and rounded edges as would like to wave my hair which is fine but lots of it. Could I use the mini straighteners or be better off with the standard ones?
Hi Anna. Yes, our irons have floating plates and they also give added shine to your hair every time you use them. Our straighteners have round edges so it's easier for you to wave your hair. We would recommend the Original Iron as the plates are bigger, enabling you to straighten your hair easily and quicker.
Hi, my cloud nine hair straightener keeps going to automatic switch off when I turn it on! What should I do?
Hi Naoimh. It sounds like your straighteners may have developed a fault. If you please get in touch with our Customer Care Team (0845 026 7121 if you're in the UK) and explain the situation, they will be able help you. Thank you.
I was just wondering which flat iron would be better for my hair as it is very thick, naturally curly and frizzy. The normal flat iron or wide flat iron ? Thank you
Hi Elle. Thank you for getting in touch. If you have thick hair and you want to straighten it quickly, we would recommend the Wide Iron. Its wide plates will allow you to fit more hair in each section. Furthermore, the Wide Iron has an improved slimline and ergonomic shape, making it comfortable to handle. You can check a Wide Iron review here http://bit.ly/MmRHXQ .
What happens if I turn my straightener on and it automatically turns off?
Hi Keely. Thank you for getting in touch. It sounds like your straighteners may have developed a fault. If you please get in touch with our Customer Care Team (0845 026 7121 if you're in the UK) and explain the situation, they will be able to give more information on what has happened with your straightener.
Where might I purchase a new carrying case for my 'O' as mine has fallen apart. I travel frequently so this is a priority for me. Many thanks DL
Hi DL. We're sorry to hear about your carry case. You can purchase a new The O carry case following this link http://www.cloudninehair.com/the-o/the-o-classic-carry-case/ . Hope this helps!
Hi, As soon as i turn my straightners on they start flashing 'automatic turn off' is this a fixable thing or would i have to send them off, the only thing is that i dont have the recipt from when i brought it.
Hi Laura. We're sorry to hear this. If you give our Customer Care team a call on 0845 026 7121 they will be able to help you. Thank you!
hi my element in my cloud nine straightners have gone can i use any element to replace it or a ghd one or a cloud nine 1 and were can i find one please.
Hi Jules. Thanks for getting in touch. We must advise that any personal attempts to repair your irons will invalidate the warranty. If the irons are within the 2 year warranty and you have proof of purchase (salon receipt/bank statement/internet order invoice) we can repair them free of charge. Simply send your irons to: Cloud Nine Service Centre, P O Box 104, Alnwick, NE66 9DE . Make sure you include a note with the description of the fault or problem with your as well as your contact details. Don't hesitate to contact us if you need any more help.
Hi, I hope you can help. I have had my cloud 9 straighteners for about 11 months. They have been great but recently every time i switch them on they keep going to automatic switch off. Any advice would be greatly received as i miss not having them work properly! I don't have the proof of purchase though. Thanks in advance, Amanda
Hi Amanda! Thanks for getting in touch. We're sorry to hear about your straighteners. Are you in the UK? If yes, you can give our Customer Care Team a call on 0845 026 7121 and they'll be able to help you.
I would like to know between the Cloud 9 and Corioliss which is best???I'm very confused cause I need to get 1 of them as now I have a Ghd
Hi Shabnum. Our straighteners come in different sizes - Micro iron, Original iron and Wide iron. The Original iron and the Wide iron offer temperature control so you can choose the temperature that best suits your hair. Our irons' ceramic plates have a secret ingredient to give your hair added shine and sparkle every time your use the irons. You can also use our discount code: Facebook to get 10% off your purchase!
What is the best product to give hair a shine .
Hi Dianne! Whether you're going for curls or straight hair, all our products contain a secret ingredient to give your hair added shine and sparkle every time you use our tools.
hi i need to buy a hair straightener but i am unsure what are the differences between the cloud 9 and corioliss this is a upgrade from ghd to ????? help
Hi Iqbal. Thanks for getting in touch. Cloud Nine was founded in 2009 by the original founders of ghd and has been revolutionising the world of hair styling. The Cloud NIne range of hairstyling tools features temperature control as well as a secret ingredient which gives shine to your hair every time you use our tools!
Hi there Can someone just please advice me what to do my cloud 9 keeps going on automatic switch off, I don't have the proof of purchase so I cannot send it head office. I see that this is a problem with cloud 9's . I just need a solution. Thanks
Hi Serina. We're sorry to hear about your straighteners. You can find all the details about returns policy on your respective country's customer care page . You can also give your country's customer care team a call and they will be able to help you.
Why does my hair straightener goes to automatic switch off as soon as I switch it on? Does it have a fault, if it is faulty where can I send it to be repaired?
Hi Priya. We're sorry to hear about your straighteners . You can find details where to send your faulty iron on your respective country's customer care page.
How much does the cloud nine cost and where in phoenix,durban can I purchase it?
Hi Zarina, thanks for getting in touch. If you're thinking of purchasing Cloud Nine styling tools in South Africa, you can contact our Customer Care team on +27 (0) 21 552 2369. They will be happy to give you any and all information you require.
My straighteners keep going to automatic switch off as soon as I turn them on. After about 5 seconds. Can you help?
Hi Joanna. Thanks for getting in touch. We're sorry to hear about your straighteners. If you give our Customer Care Team a call on 0845 026 7121 they will be able to help you.
Good day, I just wanna find out with the Cloud nine straightner if my hair is wet if I can do my hair so with the Clodnine straightner?And I also wanna know if Cloudnine will brak off my hair like other straightners
Hi Meagan. Thanks for getting in touch. We do not recommend straightening your hair while it's wet. Make sure you dry your hair first with a blow dryer before straightening it. Our irons feature glossy ceramic plates which are the best type of straightening surface for your hair. They also contain a secret ingredient, giving shine to your hair every time you use it. If you are worried about protecting your hair, we recommend using a heat protection spray or serum in conjunction with your straighteners.
When i use the cloud nine irons my hair gets full of static, is there a way to prevent this from happening? Kind Regards Lori
Hi Lori, thanks for getting in touch! You can prevent static by slowly gliding the iron through your hair once, rather than many times quickly. It would also help to use a lower temperature.
Hi! I recently bought my new C9 iron and I'm loving it. My question is how should I clean it and how often? Will regular water with a damp cloth do or should it be something more gentle or fancy? Thanks!
Hi Maria. Thanks for getting in touch! Before you clean your Iron, make sure it is switched off and cold. The most effective way of cleaning it is actually with a damp clean cloth. This will remove any excess products.
hi! i'm considering buying the micro iron as i have short hair, is the micro iron just as good as the original? thanks !
Hi Georgiana. Thanks for getting in touch. All our irons have the same technology in order to provide the same results. The only difference between the Micro Iron and the other irons is the size and the one-touch temperature control feature.
Hi, I'm an Italian girl, I own a ghd styler but I need to change it, now my hair is curly, frizzy and not very long but I will make them grow. Which straightener would you recommend to me? Thanks for your time
Ciao Alessandra. Thanks for getting in touch. If you have long hair and you want to straighten it quickly, we would recommend the Wide Iron. Its wide plates will allow you to fit more hair in each section. Plus, it has an improved slimline and ergonomic shape, which means it is comfortable to handle.
what temperature do the irons go up to
Hi Zoe. Our irons temperature ranges from 100 to 200 degrees.
Hi! I am interested in trying/buying one of your irons, but am unsure what are differences between the models in your offer. My hair is medium long, trying to grow it longer now. It is thick, lots of it, and it is wavy (not curly). I want it straight and shiny, and I don't want the weather or doing yoga to make it wavy after I have straightened it. I also don't want my hair to be burnt out after using the iron for a long period (as I only use it only every now and then, when I don't have time to go to my hairdresser). Which C9 model should I get? Thank you in advance for answering. Sincerely, Ana-Marija Maric Zagreb, Croatia
Hey Ana-Marija. It sounds like the Wide Iron would best suit your needs. All our Irons come with a One Touch Temperature Control which lets you change the heat settings easily, and the black ceramic plates contain our secret ingredient which will give your hair added shine and sparkle.
Is there a brush that you can put into The O pod?
Hi Craig, The O pod has been designed specifically to be used with The O rollers only. We're constantly looking into new product development and will certainly take your idea into consideration.
The last 2 days my cloud 9 has been giving me issues, everytime I switch it on it goes on automatic switch off, this has never happened before, so what does it mean and why doesnt it want to work when I change the temperatures??
Hi Udell, It sounds like there is a fault with your device. If you ring our Customer Care team on 0845 026 7121 they will be able to sort this out for you.
Hello, my dilemma is that I cannot decide if I want to buy the original Iron or the wide fat iron. My hair is not that thick, but it is long, so I feel I would be able to straighten quicker if I had the thick plate, but is it comfortable to handle, not heavy? What would you suggest? I wont be using it for any curling etc- just straightening.
Hi Nadine! Thanks for getting in touch. If you have long hair and you want to straighten it quickly, we would recommend the Wide Iron. Its wide plates will allow you to fit more hair in each section. Furthermore, the Wide Iron has an improved slimline and ergonomic shape, making it comfortable to handle.
Hi I am looking to buy some Cloud nine Irons and don't know which to go for. I want something that will straighten my hair fairly quickly as I am not one to spend a lot of time. My hair has just been cut and is currently mid shoulder-blade length. I am mixed race so need something that is going to straighten this kind of hair. I want to know which iron would be best. I did buy the medium and larger ones of GHD (I think there were four toyes so probably 2nd and 3rd) which i shared with my daughter, me using the larger ones. If you can advise what is best I can then make the purchase! Many thanks Melanie Harrision
Hi Melanie! Thanks for getting in touch. It seems like the Wide Iron is what you are looking for. You can fit more hair in each section when straightening it, which means you’ll get sleek straight hair even faster. If you have an old hairstyling tool, broken or not, send it us and we’ll give you £20 off of any of our products! Check our website for more information as well as T&C ‘s.
Hi, I am a massive fan and have the wand and wide irons. I am keen on completing my collection and buying The O but worry that my long fine hair will be too fine to hold the velcro rollers as I always struggle to keep these secure. What's your advice? Thanks, Fiona
Hi Fiona! Thanks for the love and loyalty ;) We're glad you are interested in The O! Applying the rollers to long fine hair is easy with the right technique. We'd suggest using one of the wider rollers, taking small sections of hair and spritzing with Amplify Spray for added hold and shine. Then, once the roller is in place, fix with one of the perfect fit clips, designed especially for your type of hair. The hair clip will hold the roller in place, making sure you get perfect results every time.