RETURNS

Every Cloud Nine product is created to the highest standards and thoroughly checked before it leaves us. But if, for any reason you need to return a Cloud Nine product we’ll ensure the whole process is as simple and speedy as possible.

We offer a full refund within 7 working days of you receiving your item. Alternatively, we offer a free of charge exchange within 14 days of receiving your item.

Making a return is easy.

  1. Request a Returns Form & Returns Merchandise Authorization (RMA) number.

  2. Fill out the returns form and enclose this in the returns package.

  3. Send the package back to the address specified on the returns form within 7 working Days of receiving your item.

To request your RMA number & Returns Form email us at info@cloudnineusa.com or call us at 612-337-9521

To download a returns form click here - please note, if you download the returns form here you will still need to request an RMA number via telephone or email.

The package must be returned within the specified 7 day return period. Returns received over 10 days later than the date the item was received by the customer will not be accepted.

Please note that returns sent without an RMA number will not be accepted.

All items returned must be unmarked and undamaged. All items must be returned with the original packaging. Please ensure that the box containing the items is returned in a sealed postage bag or parcel, and therefore remains in good condition.

Cloud Nine recommends you use registered or special delivery when returning any products as we cannot be held responsible for missing items.

For more information contact us on info@cloudnineusa.com

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HOW TO RETURN A PRODUCT UNDER WARRANTY

All Cloud Nine irons have an advanced signalling system which indicates the status and health of your iron.

• If your irons Hibernation mode is activated (this happens after 30 minutes if you forget to turn them off) your iron will make a bleeping sound every 10 seconds until they are cool again. This bleeping sound is NOT a fault it is the normal operation of the iron.

• Should your iron develop a fault and has a fast continuous bleeping sound please contact our Customer Service Team for advise or follow our returns procedure set out below.

• Should you need to return a case that has become faulty, Cloud Nine reserves the right to replace this with a suitable alternative, however the same colour replacement cannot be guaranteed. We have outlined a brief summary below and if you need any further advice or assistance our customer service team will be happy to help.

To contact our Customer Care Team email us on info@cloudnineusa.com.

Do not send your product with its original packaging or box, we cannot return this if you do. Please ensure your product is wrapped securely and posted in suitable packaging.